Search: The Web MPSC

Condition Help (H) Toolkit

 

Implementing Condition H in Your Hospital

The Condition Help (Condition H) Toolkit was developed to provide hospitals and other facilities with the tools and resources necessary to implement an effective patient and family activated rapid response team in your facility. 

The Maryland Patient Safety Center is committed to keeping patients front and center. This means making sure that no matter where patients touch the healthcare system, they can be sure that they are receiving the right care, of the highest quality. Condition H is a tool that helps patients and providers be more successful in achieving that ideal.

Leadership - Evidence suggests that leadership/executive buy-in is essential to the success of any quality improvement initiative.  To help support you in engaging executive leadership a short informational video has been created as part of this toolkit. The video demonstrates the need for and the benefits of implementing Condition H from the perspective of some of the practitioners who have been on the front line in their facilities as participants in the Maryland Patient Safety Center’s Condition H Collaborative.

Customization - One of the key lessons learned from the Collaborative is that customizing the Condition H program to fit the culture of your hospital ensures that not only will the patients and families benefit from the program, but also management and staff will have a renewed commitment to patient and family centered care. 

Flexible Framework - The Condition H toolkit provides you with a framework for to design a Condition H program that fits your hospital’s environment and culture.  We encourage you to use the toolkit as a guide to develop your own policies, procedures, and educational materials to implement Condition H.  In the world of quality improvement and patient safety, we encourage you and all healthcare providers to “Steal Shamelessly” from these tools and resources.

Filling in a Piece of the Puzzle:
Making the Case for Condition H in Your Hospital (11:47)

 

 

Click here to download the latest version of Adobe® FlashTM Player if the movie fails to load properly. Get Adobe Flash Player

Optimized for Internet Explorer (IE) 6 and above.
If you are experiencing technical difficulties, please contact our webmaster at webmaster@dfmc.org

Note: A slow Internet connection may cause the video to buffer. In this event, click the "Pause" button and allow the video to load. The percent loaded indicator can be found on the right-side of the controller bar. Alternatively, you may download a Windows Media Video version [46MB zip] that can be played from your local hard drive.

The tools and resources provided below are to be used to help design and implement your Condition H program.  Documents in PDF format are examples provided to guide your work.  Documents in Word Format can be easily modified to meet your facilities needs.  The material in the Customizable Tools Section can be modified to include your hospital logo and any pertinent information unique to your Condition H program.

Tools and Resources
Making The Case for Condition H - Patient and Family-Centered Care is at the forefront of improving patient safety and quality. The items in this section provide evidence on why patient and family activation of the Rapid Response System will benefit any hospital.
Calling a Condition H(elp) -- UPMC [pdf] University of Pittsburgh Medical Center -- Pittsburgh, PA
Experience with Family-Triggered Activation of Critical Care
Response Team [pdf]
Department of Pediatrics, Hamilton Health Sciences, McMaster's Children Hospital  -- Ontario, Canada
Filling in a Piece of the  Puzzle: Making the Case for Condition H in Your Hospital - Video [wmv - zip] 46MB Delmarva Foundation
Leadership & Management Support - One of the key lessons learned from the Condition H Collaborative was leadership and management support are critical to the success of a Condition H program. This section provides tools that can be used to garner leadership and management support in your facility.
Role of Consumers, Families, and Community in Patient Safety [pdf] 11MB Agency for Healthcare Research and Quality
Leadership Guide to Patient Safety [pdf] Institute for Healthcare Improvement
Implementation Planning Tools - A solid Condition H framework is another critical factor for implementation success. The tools and resources in this section give examples of how to establish a solid framework to ensure providers and staff understand what to do in the event there is a Condition H called.
Condition H Collaborative Tips for Implementation [doc] Delmarva Foundation
Condition H Policy [pdf] University of Pittsburgh Medical Center -- Pittsburgh, PA
Condition H RRT Decision Tree [doc] Prince George's Hospital Center -- Cheverly, MD
Patient & Family Activated RRT Flow Chart [ppt] Upper Chesapeake Health System -- Bel Air, MD
Condition H Action Planning Tool [doc] Delmarva Foundation
Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals [pdf] The Joint Commission
Measuring Success of Condition H - It is important to measure the success of your Condition H program. This section provides a list of measures that can be used to evaluate the program, as well as tools that can be used to collect the data. A key lesson learned from the Collaborative was that outcome and process measures are important to capture, however to truly measure the effectiveness of a Condition H program you have to focus on measuring patient and family education and satisfaction.
Condition H Measures [doc] Delmarva Foundation
UPMC Shadyside Follow-up Questionnaire [pdf] University of Pittsburgh Medical Center -- Pittsburgh, PA
St. Joseph Condition H Documentation [pdf] St. Joseph Hospital -- Orange, CA
Rapid Response Team Report [pdf] Upper Chesapeake Health System -- Bel Air, MD
Tips for Collecting Data on Condition H Calls [doc] Delmarva Foundation
Sample RRT Data Collection Tool [,xls] Washington County Hospital -- Hagerstown, MD
Patient & Family Education Tools - The key to a successful patient and family-centered program is ensuring that you have a strategy in place to educate patients and families about the program and how to realize its benefits. The tools and resources in this section provide examples of patient and family education materials that you can use as a guide to develop facility-specific materials to educate your patients and families about your Condition H program.
Brochures
University of Pittsburgh Medical Center -- Pittsburgh, PA
St. Joseph Hospital -- Orange, CA
Posters
Baystate Health -- Springfield, MA
Catholic Health Initiatives
University of Pittsburgh Medical Center -- Pittsburgh, PA
North Carolina Children's Hospital -- Chapel Hill, NC
Upper Chesapeake Health System -- Bel Air, MD
Carroll Hospital Center -- Westminster, MD
Prince George's Hospital Center -- Cheverly, MD
Tools & Resources
Delmarva Foundation
North Carolina Children's Hospital -- Chapel Hill, NC
Carroll Hospital Center -- Westminster, MD
Carroll Hospital Center -- Westminster, MD
Staff Education Tools - Creating a culture where the providers and staff in your hospital are comfortable with patients and family members potentially calling a Condition H can be challenging but definitely not impossible. This section will assist your implementation team understand successful strategies to educate your staff about your Condition H program.
Coming Soon Flyers UPMC [pdf] University of Pittsburgh Medical Center -- Pittsburgh, PA
Condition H Information Tool SBAR [pdf] University of Pittsburgh Medical Center -- Pittsburgh, PA
Example Script for Discussing Condition H with Families [doc] University of Pittsburgh Medical Center -- Pittsburgh, PA
Family Activation of PEDS RRT Assessment [doc] North Carolina Children's Hospital -- Chapel Hill, NC
Info Sheet for Admission Team [pdf] University of Pittsburgh Medical Center -- Pittsburgh, PA
In-service Announcement UPMC [pdf] University of Pittsburgh Medical Center -- Pittsburgh, PA
Pediatric Rapid Response System Education [pdf] North Carolina Children's Hospital -- Chapel Hill, NC
Tips for Communicating with Staff [doc] Delmarva Foundation
RRT Staff Notification [doc] Washington County Hospital -- Hagerstown, MD
Lessons Learned from Condition H Collaborative -  Each hospital that has implemented the Condition H program has had a unique implementation experience. These presentations provide a glimpse into the implementation successes, challenges, and lessons learned from hospitals that have implemented the program.
Condition H at UPMC [pdf] 5MB University of Pittsburgh Medical Center -- Pittsburgh, PA
Rapid Response at Northwest Hospital [pdf] Northwest Hospital -- Baltimore, MD
Condition H at Carroll Hospital Center [pdf] Carroll Hospital Center -- Westminster, MD
Enhancing the Rapid Response System -- Upper Chesapeake Health [pdf] Upper Chesapeake Health System -- Bel Air, MD
Condition H: One Hospital's Journey -- Community Hospital of
Long Beach [pdf]
Community Hospital of Long Beach -- Long Beach, CA
Condition H at Prince George's Hospital Center [pdf] Prince George's Hospital Center -- Cheverly, MD
Rapid Response Teams: Looking in the "Box" from Outside [pdf] Children's National Medical Center -- Washington, DC
Initiating Rapid Response System (Part 1) [pdf] Washington County Hospital -- Hagerstown, MD
Initiating Rapid Response System (Part 2) [pdf] Washington County Hospital -- Hagerstown, MD
Establishing Rapid Response Team at Washington County Hospital [pdf] Washington County Hospital -- Hagerstown, MD
Customizable Tools - Tailoring the Condition H framework to meet the unique needs and culture of your facility is important. Provided below are several customizable templates that can be used during implementation of your Condition H program. The templates are designed for you to add your facility specific information and logos. Please contact your graphics/marketing department for assistance with customizing the staff education button and patient and family education poster.
Condition H Button [pdf] Delmarva Foundation
Condition H Poster [pdf] Delmarva Foundation
Condition H Letterhead [doc] Delmarva Foundation
Condition H PowerPoint [ppt] Delmarva Foundation